Terms & Conditions

Woodbrooke is a Quaker organisation and we aim to offer a fair product for a fair price. We try to be as clear and transparent about our charges, which are designed to be competitive and fair. If you are considering purchasing a product or service from us we are happy to provide the terms and conditions which are specific to that aspect of our work and business.

Legal message

The information on this website has been provided as general information only. Woodbrooke cannot accept responsibility for loss occasioned after reliance placed on any of the contents of this website. Woodbrooke makes no warranty as to the accuracy of site information or contents.

Your use of Woodbrooke website is governed by the conditions below and passing beyond the homepage is deemed as acceptance of these conditions.

Disclaimer

The Woodbrooke website contains hyperlinks to many other websites. This information is supplied in good faith, in case it is of interest or use to Woodbrooke website users. Woodbrooke is not responsible for the content or functionality of any of these external websites (although please let us know if a link is not working by emailing learning@woodbrooke.org.uk).

Any access to another site from this site is independent of Woodbrooke. Woodbrooke has no control over the content of other sites and have not endorsed or approved the content of such sites.

You should be aware that if an external website requests personal information from you (for example, in connection with an order for goods or services), this information is supplied to, stored and used by the company concerned, and that Woodbrooke will not be liable to you or any other person for loss or damage directly or indirectly for any use of this or any site linked to it.

Website visitors aged under 16

If you are aged under 16, please ensure that you obtain your parent or guardian's consent before sending any personal information to this website, including any information required for downloading our publications. Please note that Woodbrooke will not accept online donations or membership subscriptions from persons aged under 16 years.

Copyright and reproductions

All page content made available on this website is copyright Woodbrooke unless otherwise stated.

All photographs are copyright Woodbrooke or their individual owner unless otherwise stated.

The site may contain other propriety notices and copyright information, the terms of which must be observed and followed.

You may download to a local hard disk and print extracts from this site for personal use and information. You can duplicate the information for the personal use of others only. Information is not to be copied to use in any other website, database or publication or any other form of work.

Please contact Woodbrooke if you wish to use a photograph or any information given, for incorporation into any form of publication medium, or for any use other than private viewing.

Booking, Cancellation and Refund Policy

Woodbrooke strives to ensure that the information displayed about courses is accurate, and provides an online booking service for the convenience of users. In rare circumstances, however, it may occur that we cannot honour a course booking taken online. In this case, the customer will be refunded in full. Please consider course bookings made online to be provisional until confirmed in writing by Woodbrooke.

Cancellation by Woodbrooke

If Woodbrooke cancels a course, session or event that you have booked you will receive a full refund.

Transferring an individual booking

(at Woodbrooke Quaker Study Centre, another venue or online)

Money paid by a Quaker Meeting or other organisation can be transferred to another individual from the same Meeting or organisation to use.

Individuals cannot transfer their bookings except in exceptional circumstances.

Cancelling an individual booking

In-person courses, session and events

If you notify us of a cancellation more than 8 weeks prior to the event, we will charge a cancellation fee of £20 to cover our costs. Any additional money will be refunded.
If you notify us of a cancellation less than 8 weeks and more than 6 weeks prior to the event, we will charge 30% of the course fee to cover our costs. Any additional money will be refunded.
If you notify us of a cancellation less than 6 weeks and more than 2 weeks prior to the event, we will charge 50% of the course fee cover our costs. Any additional money will be refunded.
If you notify us of a cancellation less than 2 weeks prior to the event, the full cost will be payable.

Online courses, sessions and events

If you notify us of a cancellation more than 2 weeks prior to the event you will be given a full refund.
If you notify us of a cancellation 2 weeks or less prior to the start of the event we will charge a cancellation fee of £10 to cover our costs. Any additional money will be refunded.

Amending or cancelling Woodbrooke Where You Are (WWYA) events

If, for any reason, you have to amend or cancel the booking, the following fees will apply:

Online events

If the event is rebooked for a new date: an administration fee (max £40) may be charged to cover our costs;
If the event is cancelled with less than 28 days’ notice: we may charge up to 100% of the agreed fee, and will charge what is needed to cover our costs;
If the event is cancelled with more than 28 days’ notice: we may charge up to 50% of the agreed fee and will charge what is needed to cover our costs.

In person or blended events

If the event is rebooked for a new date: an administration fee (max £40) may be charged to cover our costs;
If the event is cancelled with less than 28 days’ notice: we may charge up to 100% of the agreed fee, and will charge what is needed to cover our costs;
If the event is cancelled with more than 28 days’ notice: we may charge up to 50% of the agreed fee and will charge what is needed to cover our costs.

This policy does not apply to fees paid for learning packages under the Woodbrooke Where You Are – Working with Meetings Scheme.

Change of content or tutor

We make every effort to run courses, session and events as advertised. However, there may be occasions when we have to change content and/or tutors. Woodbrooke reserves the right to make these changes. In such instances, no reductions or refunds are available and the normal cancellation arrangements apply.

Insurance

We recommend that you consider taking out cancellation insurance to provide cover in the event of having to have to cancel your booking due to unforeseen circumstances. Woodbrooke is not able to recommend an insurance provider.

Cooling off period

If you cancel your booking within fourteen days of receiving confirmation of your booking from us you are entitled to a full refund under consumer protection regulations. If your event starts within those fourteen days and you attend some part of the event an amount will be deducted from the refund in proportion to the amount of the event you have attended. If you attend an entire event within the cooling off period you will not be entitled to any refund.